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OUR SERVICES
BUSINESS ANALYSIS
OBO Consulting Services seeks to bridge gaps between business and Information Technology (IT) operations, management to employees, or customer to supply chain and suppliers. We work with each client to generate a business requirement document (BRD) i.e. capturing their customer’s needs or system requirements; define charters, scopes, and provide support for project management initiatives. Our implementation plan will include assessments, strategy analysis, action plans and provide solutions for the customer.
BUSINESS PROCESS REDESIGN
Business Process Reengineering involves the radical redesign of core business processes to achieve improvements in productivity, cycle times and quality of service (QoS). OBO works with each client to prioritise their major processes centered on the value to be achieved. We will utilize operational data gathered during the requirements phase to develop and map the “as-is” process combined with data from the in-depth analysis used to identify major gaps. Our qualified teams will then design and map the “to-be” process - highlight the plan to realize quick wins along with short and long term results.
CUSTOMER JOURNEY MAPPING
Customer Journey mapping is a process designed to encourage your organisation to look through the eyes of the customers to experience what is it like to interact and conduct business with you. It identifies how a customer is treated at each touchpoint and how the customer feels about your organisation end of the experience. OBO's qualified team will work with you to review and map your customers' journey. We will then identify the pain points in the journey and interaction processes; and provide recommendation to aid management decisions.
PROCESS TESTING & SIMULATION
OBO Consulting Services will ensure that the processes are fully embedded in the organisations’ culture through a tailored three-cycle process-testing phase. OBO assists organisations with planning and organising activities to impart skills, techniques and methodologies to employees which will enable them to learn and use these new processes, procedures, systems and tools efficiently and effectively in the performance of their daily activities.
Operation - Building - Opportunity
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